Luminaria FAQs

I bought tickets online. What do I need to show at the gate?

You will have received a confirmation email, which is your ticket. You will need to present that confirmation email at the gate. You can print it or just show us on your phone. Each confirmation email has a unique number, which is checked at the gate. Advance reservations are required for admission – walk-ups are not permitted.

What is the cancellation policy?

Tickets are non-refundable, and dates are not transferable. In the event of extreme weather conditions, if the Garden cancels the event we will post the information on our website and notify that evening’s guests by email, along with instructions for re-scheduling.

Where is the Garden located? Are you on the University of Alberta campus?

The University of Alberta Botanic Garden is located in Parkland County – only 15 minutes from SW Edmonton (5 km north of Devon on Highway 60). We are not located on the University of Alberta campus. 

How can I get to Luminaria? What about parking?

This season, we are not able to offer any shuttles. The only way to get to the Garden is by car. Parking is free at the Garden

Is there anything to eat or drink?

There will be hot food and beverage available for purchase at the concession, along with the famous free hot apple cider beside the bonfires.

Is Luminaria wheelchair accessible?

While all areas of the event are accessible by paved pathway, accessibility will depend on weather conditions. Luminaria is an outdoor event and subject to winter weather conditions, which might include freezing rain, compacted snow etc. Visitors should be aware there are some areas with grades where assistance is recommended for wheelchairs. 

What safety measures are in place during COVID-19?

In order to keep capacities at safe levels and allow for physical distancing, Luminaria will be take place over the entire month of December, with a limited number of guests each evening. In addition, along with enhanced cleaning of high-touch spaces, the following measures have been implemented:

  • Guests are required to maintain physical distance of 2 metres / 6′ from any person or group not belonging to their immediate household or cohort.
  • Maximum group size is 10. If you are with a larger group, you will be required to divide into smaller groups of ten or fewer people.
  • Some pathways are one-way or single file – please follow directional signage.
  • Children must remain close to their parents / guardians at all times.
  • Indoor spaces are closed, including showhouses and Welcome Centre / gift shop.
  • Drinking fountains are closed. Please bring your own water bottle.
  • Cider will be served in disposable compostable cups only (no reusable mugs accepted).
  • Loaner wheelchairs and strollers are not available.
  • Masks are required in all indoor spaces, such as washrooms. We also recommend that you wear a mask while you enjoy the outdoor displays – it keeps everyone safer and will keep your face nice and warm, too!

Can I use coupons or passes?

Coupons and passes are not eligible for the Luminaria event. Friends of the Garden members and annual passholders have a reduced admission rate.

Can I bring my pet?

Sorry, with the exception of certified service animals, pets are not permitted at the Garden.

What should I wear?

Luminaria is an outdoor winter event. To maximize your enjoyment, please dress for winter conditions. You’ll be glad you wore your warm coat, mitts, hat and boots! 

Can I take my wedding or engagement photos during Luminaria?

As Luminaria s a very popular event, we are not able to accommodate any photo bookings.